Refund policy

We accept eligible returns requested within 30 days after delivery.

Eligibility
To qualify for a return, an item must be unused, unassembled, unpainted, unmodified, and returned with all included parts in its original packaging. A receipt or other proof of purchase is required.

Starting a return
Contact us at echominiatures@gmail.com with your order number and reason for the return. If the return is approved, we will provide the return address and shipping instructions. Please do not send an item back before receiving approval.

For ordinary returns, the customer is responsible for return shipping. We recommend using a tracked shipping service, as we cannot guarantee receipt of an untracked return.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible—preferably within 7 days—and include your order number plus clear photos of the item and packaging. Once confirmed, Echo Miniatures will cover the reasonable return or replacement shipping cost and work with you on a replacement, repair, or refund.

Non-returnable and final-sale items
Custom-designed, personalized, made-to-order, painted, assembled, or customer-modified products cannot be returned unless they arrive damaged, defective, or materially different from what was agreed. Digital files and gift cards are non-returnable. Products are final sale only when they are clearly identified as “Final Sale” before purchase; an ordinary promotional discount does not by itself make an item final sale. Contact us if you are unsure whether an item is eligible.

Exchanges
We do not process direct exchanges. The fastest option is to return the eligible item and place a separate order for the replacement.

Cancellations
Contact us as soon as possible if you need to cancel an order. Standard-product orders may be cancelled before fulfillment begins. Custom, personalized, or made-to-order work cannot be cancelled after design or production has started. If an order has already shipped, the return terms above apply.

Refunds
We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. Original and expedited shipping charges, customs duties, and similar fees are not refundable unless the return resulted from our error or applicable law requires otherwise. If more than 15 business days have passed since approval, contact echominiatures@gmail.com.

European Union and other statutory rights
If an order is shipped to the European Union, you may have the right to cancel or return it within 14 days without giving a reason, subject to applicable exceptions such as personalized goods. Nothing in this policy limits rights provided by applicable consumer-protection law.

Questions about returns can be sent to echominiatures@gmail.com.